Shipping Policy

Last updated: October 28, 2026

Every Averielle order is checked and packed by hand at our Ontario warehouse. Below is everything you need to know about how and when your order will arrive.

Where we ship

We currently ship to all Canadian provinces and territories. Shipping to the United States is coming soon — join our mailing list to be notified.

Shipping rates

  • Free standard shipping on all orders of $49 CAD or more (after discounts, before taxes).
  • Standard shipping on orders under $49: a flat rate calculated at checkout based on your address.
  • Express shipping is available at checkout for most addresses at an additional cost.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding Ontario statutory holidays). Orders placed after 2:00 p.m. ET, or on weekends and holidays, begin processing the next business day. During launches, sales and the holiday season, processing may take up to 3 business days.

Delivery estimates

  • Ontario & Quebec: 2–4 business days
  • Atlantic, Prairies & British Columbia: 3–7 business days
  • Territories & remote areas: 7–14 business days

Delivery estimates begin once your order ships and are provided by our carriers; they are not guaranteed. Weather, carrier delays and peak seasons can affect transit times.

Tracking

You will receive a confirmation email when your order is placed and a second email with a tracking number once it ships. Tracking can take up to 24 hours to update after the first scan.

Address accuracy

Please double-check your shipping address before completing checkout. We are unable to change an address once an order has shipped, and we cannot be responsible for orders delivered to an incorrect address provided at checkout. Orders returned to us as undeliverable can be reshipped at the customer's expense or refunded less the original shipping cost.

Lost, delayed or damaged shipments

If your tracking has not updated in 7 business days, or your package arrives damaged, email us at info@ayataecommerce.com within 7 days of the delivery date with your order number and photos of any damage. We will open a claim with the carrier and arrange a replacement or refund.

Temperature-sensitive products

Some cosmetics can be affected by extreme heat or cold in transit. We package products with care, but minor texture changes caused by temperature are not considered defects. If you have concerns, we recommend selecting express shipping during summer and winter extremes.

Questions?

Email info@ayataecommerce.com — we reply within one business day, in English or French.